CUSTOMER SERVICE:
Contact Sales:
Toll Free: 866-530-5736
Email: salesteam@daystar.net
Customer Service:
Toll Free: 877-912-1300
Local: 941-206-7800
E-mail: custserv@daystar.net
“Service is never an accident. It is the result of high intentions, sincere effort, intelligent direction and skillful extension. It represents the wise choice of many alternatives.” – Willa A. Foster
Technical Support
- Network Operating Center – 24/7/365
- FL based, expert staff
- Over 95% of all calls answered by a live person
- Single, easy to access billing platform for you and your customers
- Single interface point for troubles if a telecommunications issue arise, regardless the underlying last mile carrier.
- Even if it your interruption of service issue is not our fault, we’ll offer to troubleshoot your issue with our Communications Issues Isolation Services for your business.
DayStar is Committed to High Quality Service
We know that telephone and data service interruptions are harmful to businesses. That’s why we take extreme measures to prevent them from occurring. In addition, our network is systematically monitored around the clock by automated observation equipment and software. Our monitoring equipment signals any problems with audible and visual alarms. The alarms are then acted upon by the on-duty technician, either personally, or with help from other technicians and engineers.
If the emergency persists, we will provide status to our customers via e-mail and/or the DayStar web site at www.daystar.net.
- Assess the extent and attributes of the emergency.
- Notify and solicit diagnostic and repair assistance from the equipment manufacturer.
- Work in concert with the manufacturer to identify the root cause(s).
- Take action to eliminate the root cause(s).
- If the service interruption persists, notify the affected customers of the following:
- The nature and extent of the service interruption.
- Action being taken to restore service.
- Estimated duration of the interruption.
- Once cleared, action to prevent a similar occurrence in the future.
DayStar’s network uptime achieves 99.999% availability and we take extreme measures, both preventive and responsive, to ensure that level of service.