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Support You Can Count On

No major carrier can send their Service Technician on location often the same day you report a problem. We can and often do.

Service You Expect
What can we say, we spoil our customers!

"Service is never an accident.
It is the result of high intentions,
sincere effort, intelligent direction and
skillful extension. it represents the wise choice
of many alternatives.” Willa A. Foster


DayStar is Committed to High Quality

Service

We know that telephone and data service interruptions are harmful to businesses. That’s why we take extreme measures to prevent them from occurring. In addition, our network is systematically monitored around the clock by automated observation equipment and software. Our monitoring equipment signals any problems with audible and visual alarms. The alarms are then acted upon by the on-duty technician, either personally, or with help from other technicians and engineers. If the emergency persists, we will provide status to our customers via e-mail and/or the DayStar web site at www.daystar.net.
  • Assess the extent and attributes of the emergency.
  • Notify and solicit diagnostic and repair assistance from the equipment manufacturer.
  • Work in concert with the manufacturer to identify the root cause(s).
  • Take action to eliminate the root cause(s).
  • If the service interruption persists, notify the affected customers of the following:
    • The nature and extent of the service interruption.
    • Action being taken to restore service.
    • Estimated duration of the interruption.
    • Once cleared, action to prevent a similar occurrence in the future.
DayStar’s network uptime target is 99.9% availability and we take extreme measures, both preventive and responsive, to ensure that level of service.
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